Refund and Returns Policy

At EduElevate, customer satisfaction is at the core of everything we do. We are committed to providing high-quality digital products and ensuring a seamless experience for our customers. As our products are digital, certain policies are in place to ensure fairness and transparency. Please review our refund and return policy below:

Eligibility for Refunds

You may request a refund under the following circumstances:

  1. Defective or Inaccessible Files:
    • If the downloaded product is corrupted, incomplete, or otherwise unusable, and we are unable to provide a functional replacement.
  2. Incorrect Product Delivery:
    • If the product delivered does not match the description or your purchase, and we cannot rectify the issue by providing the correct product.

Non-Refundable Situations

Refunds will not be granted in the following cases:

  1. Change of Mind:
    • Refunds are not available for a change of mind after the purchase has been completed.
  2. Misunderstanding of Product Features:
    • Refunds are not provided for misunderstanding the product’s features, functionality, or purpose. Detailed descriptions are provided for each product on our website to help you make an informed decision.
  3. Unauthorized Use or Distribution:
    • If the product has been downloaded, copied, shared, or distributed in violation of our terms of service, the purchase is considered final.

Requesting a Refund

To request a refund, please follow these steps:

  1. Provide Proof of Purchase:
    • Submit your order confirmation details, including your order number or transaction receipt.
  2. Describe the Issue:
    • Clearly explain the problem you encountered with the product. Attach screenshots or other supporting evidence to help us better understand the issue.

Resolution Process

  1. Review Timeline:
    • Refund requests will be reviewed within 5–7 business days from the date of submission.
  2. Approval Process:
    • If your refund is approved, you will receive a confirmation, and the refund will be processed to your original payment method within 7–10 business days.
  3. Alternative Solutions:
    • In cases where a refund is not applicable, we may offer alternatives such as:
      • A replacement or updated version of the product.
      • Store credit for future purchases.